ORACLE E-BUSINESS SUITE SERVICES
Click here for more information about our Oracle ROAD Support Program
REMOTE OUTSOURCED APPLICATION DBA (ROAD)
COMPLETING THE SERVICE DELIVERY PUZZLE
Aasonn's senior management has over a decade of experience developing strategic outsourcing partnerships with companies globally whose core business and product offerings require the Oracle E-Business Suite (EBS). Our ability to provide the selected skills for maintenance of your EBS application can range from technical to functional. We also provide these skilled resources as needed for a small monthly retainer. Our plan provides support as needed and you only pay for the services you use. Other optional services include: scheduled proactive database maintenance, scheduled 24x7 monitoring, and DB performance reporting. All additional add-on options are available for a predictable fixed price. And each of these are on your ROADMAP:
THE AASONN ROAD PROGRAM
We designed the ROAD program to provide "Just-in-Time" Application DBA support to organizations who need to maintain an Oracle EBS instance. Besides just in time support, here are the options that you'll find available:
- 24x7 Trouble Ticket System (Included with all plans)
- Scheduled ROAD DBA Status Calls during your business hours (optional)
- 24x7 ROAD DBA coverage from our ROAD Team (Optional)
- Proactive Scheduled Maintenance (optional)
- Scheduled 24x7 Monitoring (optional)
- Database Performance Reporting (optional)
INCREASE PROFITS AND REDUCE RISK
The Aasonn ROAD program is designed to match our DBA talent with your EBS needs. The predictable nature of the ROAD service, and a variety of fixed price options means you can increase your profitability while reducing risk. Our customers have told us that they have three critical initiatives so we designed our plan to achieve all three:
- increasing profitability;
- increasing application availability and reducing downtime risk; and
- eliminating the chances for loss of data.
ROADMAP - MORE THAN JUST DBA SUPPORT
Click here to download the Oracle EBS ROAD Services Brochure
CUSTOMIZED TASK AGENDAS AND SERVICE LEVELS
YOUR ROADMAP TO AASONN SUPPORT
Create customized task agendas for the Aasonn services that you want to pay for. Our Customized Support Task Agendas are what Aasonn considers the ROADMAP for the support services that our ROAD team delivers.
Our ROADMAP's are at the heart of all Aasonn support plans. The ROADMAP provide Aasonn database administrators a customer focused task agenda for the support that you need. Since each customer's needs tend to be different it's vitally important that these ROADMAP's be very comprehensive. ROADMAP's will follow the Aasonn support methodology and format. A few of our methodology bullet points are listed below:
- Statement of Work Summary
- Statement of Work Detail
- Process and Error Job Flow Control Logic
- Server and Node Identification
- Security and Encryption Requirements
- Monitoring and Reporting Schedule Parameters
We can help you take a look at what you really need done and we'll give you a price that just includes just what you want. Once we develop your ROADMAP, you’ll be delivered just-in-time services. And just the services you need, so there is no need to pay for services that you won't need. If you don't see it as one of our advertised options, we'll create it just for you.
CUSTOMIZED SERVICE LEVEL AGREEMENTS
Create the customized Service Level Agreement with just the level of responsiveness that you need. You decide if you need 60 minute response for Severity 1 events or maybe you need a faster response or you handle those internally, either way, just let us know and we'll price your service level based on the speed of response which relates to the level of attention that your systems need.
BREAK THE MOLD - GET WHAT YOU WANT
We believe that your business is unique and how you want to deliver internal Oracle EBS services to your organization should be your choice. We will guarantee your satisfaction by providing SLA's that put our guarantee into writing. You won't be disappointed.
Let Aasonn help you design a plan that fits your needs and show you how our custom plans are better than the "1 Size Fits All" approach. We believe that our approach wins every time and after all, why pay for features that you don't need and won't use anyway.
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