Download the Aasonn MyConsultant Plan for SuccessFactors Fact Sheet

MyConsultant Plan Offers Job Performance Support

Most research says that people remember much less of what they read and hear as time progresses than what they see, say and do over the same period time. With regard to enterprise software, this means that your SuccessFactors application Administrator will fail to retain significant portions of what they learned in their train-the-trainer sessions as time goes on without effective and ongoing Job Performance Support by a SuccessFactors software expert.

Job Performance support differs from most types of benefits that training can deliver. The purpose of training is to teach a specific set of skills and knowledge so that a person can use the learned skills and knowledge back on the job. Job Performance Support has much more immediate impact. It gives immediate results and takes place on the job. The purpose of Job Performance support is to assist with the completion of a specific task almost immediately.

Many Application Activities are Annual Events

For example, suppose an application Administrator only uses certain SuccessFactors system maintenance transactions once each year, during the annual assessment period for performance evaluations. If the Administrator does not remember how to use the system to complete the transaction, Job Performance Support, rather than additional training, is the preferred solution. It would be too costly, time-consuming and difficult to hold a training class for a specific Administrator to address this need. It is also not practical to hold training classes every time they need a refresher.

A Fact of Life

The need for Post Go-Live Support is a fact of life for nearly every company who has implemented the SuccessFactors solution and is in the best interest of managers responsible for maintenance of the software to address the need for better support beyond the Go-Live date.

Improve the ROI for Your SuccessFactors Investment

Aasonn can provide the advice and support that promotes improvement of your return on investment (ROI) in your SuccessFactors solution. Aasonn is the world's largest implementation partner for SuccessFactors. Our consultants have implemented the SuccessFactors solution for over 700 customers.

Named Consultant Support Just a Phone Call Away

Our MyConsultant Plan provides you with a named consultant for each application module that you have implemented. This higher level of advice provides on-demand support when you need it most. With the MyConsultant Plan, you have options that allow you to dial direct to your consultant or open a service request online with guaranteed next business day response or even less for customers with priority response options.

Advice from Certified SuccessFactors Consultants

Our customer support programs provide you with access to experienced and certified SuccessFactors application consultants when you need it. We understand that not all companies require the same level of support, so we have developed an array of options allowing you to consider what will work best to support the unique needs of your company.

Support Plans with Priority Options for Urgent Issues

Our plans offer options for priority response handling of your urgent issues, with plans ranging from a maximum of 24 hours response time to as little as 30 minutes, depending on the plan options selected. For routine issues we guarantee a response within one business day.

Cost Effective and Customized for Your Company's Needs

We offer professional services support packages that cost-effectively meet the needs of smaller businesses with a single administrator and for larger enterprises with multiple administrators. Whether your need is for administration, training, best practices, or application customization, we can create a plan designed just for your needs.

The MyConsultant Plan is the ideal high-touch, wrap-around support package for the World Class SuccessFactors support that you get with your subscription.

Guaranteed Next Business Day Response is the standard guaranteed response time. Our goal is to respond within the same business day.

All MyConsultant plan customes have a named consultant assigned to their account. Customers can request a specific consultant based on their needs.

All Aasonn consultants are certified SuccessFactors implementation consultants.

Dial direct to your named consultant. Each customer has the direct dial number for their named consultant.

Log your service request online 24x7 and your request will be sent automatically to your named consultant.

Get your questions answered about Talent Management by your named consultant. Our consultants have worked with some of the top companies in the world and can share that experience with you.

Regardless of your time zone, your MyConsultant plan will handle your calls during normal business hours in Your Time Zone. Normal business hours are 8am to 5 pm.

Use your named consultant for Admin coaching so that you can accomplish more in less time and with more accuracy.

Use your retained hours for training development and delivery. Assign training activities to your named consultant's duties.

The backup Administrator takes over administering your SuccessFactors software when a triggering event occurs, such as medical leave, extended vacation, or employee termination.

Provide Job Performance Support to more than one of your SuccessFactors Administrators. The more quickly your Administrators can execute transactions within the SuccessFactors software, the more likely your company will achieve the full rewards of their SuccessFactors system.

Add multiple named consultants for support to your account. Our customers base this decision on the SuccessFactors modules they have purchased and the complexity of their processes.

Add 30 minute priority response handling to your MyConsultant Plan for an additional annual fixed fee.

Good utilization is imperative to achieving the desired ROI on your software. Each review is a 1 day process which includes a 4 hour meeting with your assigned Aasonn consultant.

Your Aasonn consultant will help you determine the necessary reports, the frequency, and who should be receiving these reports then they will generate these on a predefined basis and distribute them to your internal management staff for review.

A Ph.D. level Human Capital Management expert will be assigned to work with you to assess your HCM needs and help you identify areas for improvement and development. This can help you identify specific training needs for Managers, Supervisors, and Team Leaders.

By adding the Variable Pay Expert option you can be assured that you will have a highly skilled consultant who specializes in this area of the SuccessFactors software. This option provides for 1 reconfiguration per year.