Customer Relationship Management (CRM) with SAP Business ByDesign
Support all of your customer relationship management processes across marketing, sales, and service.
SAP Business ByDesign’s CRM Software helps you target the best leads and opportunities, accelerate sales cycles, and maximize revenue. It also helps you better understand customer needs, so that you can deliver superior service.
Seamlessly manage your marketing activities – including market development, lead generation, lead qualification, and more. SAP Business ByDesign keeps track of all relevant prospect and customer information that your marketing and sales teams need to ensure strong sales pipelines.
- Manage market, industry, and competitor information more effectively;
- Streamline your lead generation activities and ensure a smooth and timely lead handover to sales;
- Create customer communications based on previous customer interactions, requirements, and customer value.
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Gain complete visibility into relevant sales information – including opportunities, quotes, orders, and invoices. Make it easy for your employees to verify product availability, forecast accurately, and identify cross-selling and up-selling opportunities. SAP Business ByDesign helps your sales staff zero-in on the most promising leads, and ultimately close more deals.
- Manage your opportunity-to-quote and order-to-cash processes as a single integrated process;
- Maintain complete product and service information and pricing with flexible pricing policies;
- Obtain a 360-degree view of your customers, using analytics and metrics to make effective decisions.
Give your employees the tools they need to deliver superior service and increase customer satisfaction – with SAP Business ByDesign.
- Enable service agents with access to up-to-date information so they can quickly respond to customer requests;
- Meet customer commitments and quickly resolve service calls;
- Manage product warranty entitlements to ensure you meet all legal and customer requirements.
Grow your Business with SAP Business ByDesign Increase revenue and Customer Loyalty Designed specifically for high-growth small businesses and midsize companies, the SAP Business ByDesign solution is the most complete, fully integrated business solution delivered on demand. The solution addresses the needs of growing small businesses and midsize companies by providing the functional depth of a large-scale business management solution. SAP Business ByDesign is managed, monitored, and maintained by SAP experts in world-class data centers. We take care of the maintenance and installation of upgrades, so you can focus on your business and avoid the added cost and complexity of an IT infrastructure and staff. In addition, we provide you with the certainty and trust that come from our financial strength and global leadership in business applications. The customer relationship management (CRM) functionality in SAP Business ByDesign provides companies like yours with better visibility across your marketing, sales, and customer service processes. It helps you efficiently generate leads, improve conversion rates, and manage all stages of the sales cycle leading to more effective opportunity management, higher deal closure rates, and increased revenue. It also enables you to provide customer service quickly, satisfactorily, and cost-effectively.