HUMAN CAPITAL MANAGEMENTS (HCM)

Post Go-Live Support

From hourly options to fully managed, let us be an extension of your team.

One size does not fit all when it comes to the enhancement and ongoing support of your SAP SuccessFactors system. With a range of innovative, flexible service offerings designed to help you get greater value out of your SuccessFactors investment, find out why over 40% of SuccessFactors’ customers choose to partner with Aasonn.

Aasonn’s post go-live service offerings – including MySupport, MyAdmin and MyConsultant – enable you to get the most out of your SuccessFactors system. Learn more about each service below.

MySupport

Personalized, à la carte support.

MySupport provides SuccessFactors customers with strategic and consultative advice, as well as functional and technical post go-live support. With a menu of personalized, à la carte support options, MySupport allows you to increase or decrease your level of support based on your individual support needs. With MySupport you can build a customized support solution to manage your entire project – or just the areas you need.

With MySupport, you’ll benefit from:

  • Industry experts taking a consultative approach to help you meet your strategic objectives
  • A cost-effective and efficient way to meet your SuccessFactors support needs
  • Personalized à la carte support options so you only pay for what you need
  • Less wait time compared to other premium support vendors
  • System advice and guidance – as well as system enhancement and configuration – from SuccessFactors solution experts
  • Custom reporting configuration resulting in improved business intelligence
  • Integration maintenance, monitoring and support options that enable you to rapidly address any issues that might arise

MyAdmin

Aasonn’s MyAdmin service enables you to get the support you need when you need it – just in time activity or process support or outsource all of some of your SAP® SuccessFactors® administrative work. With MyAdmin, you can spend your precious time and HR resources on more strategic tasks while ensuring your company is covered during critical Human Capital Management (HCM) events. With MyAdmin, you’ll benefit from:
  • System administration by HR experts, providing a positive employee experience
  • An affordable fixed price with no hidden fees so you always know what you’re paying
  • Freeing HR from system administrative tasks to focus on more strategic endeavors
  • Ongoing administrative support of the SuccessFactors platform
  • Having an expert launch forms, import goals, and manage users
  • Improved management of critical system processes
  • Industry experts ensuring system compliance and governance requirements are met

MyConsultant

With MyConsultant, SAP® SuccessFactors® customers have access to consulting services on-demand from Aasonn’s industry experts. Aasonn understands the importance of being able to reach someone when you most need support, which is why with MyConsultant you’ll get a response when you need it, in the time zone of your choice. With MyConsultant, you’ll benefit from:
  • On-demand support for your system enhancement, configuration, and administrative needs
  • Improved workforce productivity with training and guidance from industry experts
  • Straightforward pricing model – you only pay for consulting services used when you need them!
  • Just-in-time strategic, consultative, functional, technical or administrative support

QUESTIONS? WE’VE GOT ANSWERS.

You don’t learn everything in life by reading a manual. So, if you have questions about our products, services, implementation, getting started, or anything else, please ask us. Our highly trained staff is ready to help.