Support Solutions

Software Support Solutions

At Aasonn, we view support as a supreme commitment to the success of our customers as they work with our technology partners software or our own softare solutions. We know that our customers are not all the same and that your company's circumstances may vary as well. With that recognition in mind, we have worked to create support options that allows you to choose the level of service that best fits your needs. Regardless of your choice, our professional servicesl staff and consultants will always follow a detailed and well documented procedure and are supported by an on-line tracking system that ensures you receive the best support possible.

Emergency On-Site Software Support

Emergency on-site support is available to all customers for severe problems deemed to require an emergency response from the Aasonn Professional Services Team.

If one of our customers requests emergency support that could be significantly enhanced by our assistance at your location, we will agree to try to provide an on-site resource within a reasonable commercial time-frame.

Support is not a replacement for training or consulting services, both of which may be necessary for success in complex software installations. Your Aasonn account manager is the best route through which to obtain our training and consulting services.

Post Go-Live Professional Services Support

A Fact of Life

You know you've selected the best Talent Management software, you have trained your Talent Management Staff and conducted user training sessions for all of your employees. So now you just need to sit back and watch your new SuccessFactors software begin to work it's magic.

The need for Post Go-Live Support is a fact of life for nearly every company who has implemented the SuccessFactors solution and is in the best interest of managers responsible for maintenance of the software to address the need for better support beyond the Go-Live date.

Level 1 Support For your SuccessFactors Users

Off-load your Help Desk Support to Us

Take the load off your HR department, your help desk, and save money at the same time. Use our U.S. based team to deliver Level 1 User Support and increase you user adoption and ultimately the value of your SuccessFactors investment.

Users that cannot get support easily will avoid using even the best tools. Many users complete their performance self assessments after hours and/or on weekends when many companies don't have help that is readily available. Another fact: typically users are bashful about calling a company's help desk in fear that their lack of application knowledge will be relayed to their supervisors and as a result these same employees opt-out of that needed support encounter.

If you're looking for a support solution foryour SuccessFactors software and would like some help trying to figure out where to start, contact us at sales@aasonn.com for a no obligation consultation.

Testimonials

Union Pacific Railroad I just wanted to drop a quick note to let you know how happy I was to have Lyle as a consultant. Lyle helped us achieve our deadline with ease. I cannot tell you how nice it was by the 3rd module to have a consultant that was very knowledgeable about the module (configuration, system, and user standpoint) and was able to understand our process and constraints and suggest "work-arounds". He followed through with all requests in a timely manner. He was also our champion in pushing through fixes or basic enhancements that needed to be done. Finally, I was extremely impressed that he followed up with us after our first Compensation process was complete to address a couple of minor issues that we needed for the next cycle. We felt assured in our final product as he played a very active role in design and testing. If we had to 'do-it-all-over', we would request Lyle as our consultant for all modules. He definitely provided the level of service we needed and expected to be successful. Jennifer Sedlacek
General Director - Compensation

Wind River Systems It was a pleasure working with Aasonn to implement our Success Factors compensation module. Their consultants are very knowledgeable and ensured that the project adhered to the schedule. They are receptive of changing requirements and made every effort to accommodate our requests. Communications with them is excellent; they are always available by phone or email to answer any questions that arise. Overall, the experience was positive, we are elated with our final product configuration. Greg Barela
Manager, HRIS

Hexcel Corporation Our consultant kept us on schedule and took the time to understand our culture and our needs. We are a global business and needed a product that worked well in numerous languages and reflected the core values of the company. Our consultant was able to work with HR leaders in five different countries to develop the right 360 tool to meet our specific needs, as well as working to roll out the 360 with web-based training. Robert Hennemuth
Senior Vice President, Human Resources